F.A.Q.
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HOW CAN I PLACE AN ORDER?
Buying from UNO.QU4TTRO is fast and immediate. You can complete a purchase without registering.
Search for items: You can freely consult our catalog by selecting the category of your interest from the navigation menu; to make your search more precise, use the filters or the internal search of the site.
Product information: In each product sheet you can view all the information relating to the item (description, measurements, fit) and, by clicking on the product image, enlarge it to view all the details.
How to buy: To buy a product on UNO.QU4TTRO:
1. from the product sheet, select the size of the item from the available combinations;
2. add the product to the cart;
3. if you decide to continue shopping, you can view the contents of your cart at any time by clicking on the icon at the top right of the screen;
4. click on the cart icon and decide when to proceed with the order;
5. select the desired payment method;
7. Enter your payment information;
8. Check that the information entered is correct and click on "Complete order"
Within a few minutes, a thank you message in the center of the page will inform you that the purchase procedure has been completed successfully. Finally, you will receive a confirmation email containing the details of the order.
I HAVE A DISCOUNT CODE: HOW DO I USE IT?
If you have received a promotional code, simply enter it on the checkout page: the discount will be calculated and displayed automatically.
We invite you to verify that the discount has been applied before completing the purchase.
Remember to enter the promotional code when finalizing the order as it will not be possible to add it later.
HOW DO I CHECK IF THE PRODUCT SIZE ACTUALLY CORRESPONDS TO MINE?
In each product sheet you see, in the "DESCRIPTION" section, you will find the size guide, so that you can undoubtedly choose the size you prefer.
WHAT ARE THE DELIVERY TIMES?
Delivery times are indicated at the time of order confirmation, approximately within 2 weeks.
WHAT ARE THE SHIPPING COSTS?
At the moment, shipping is free throughout Italy.
HOW DO I CHECK IF MY ORDER HAS BEEN ACCEPTED?
If the order has been placed correctly and is confirmed, you will be automatically redirected to the confirmation page where you will find your order number.
You will also be sent an email with all the details.
CAN I MODIFY OR DELETE AN ORDER AFTER PLACING IT?
Once the order is completed, it is no longer possible to modify or cancel it.
You will need to wait for delivery and proceed with any return and/or exchange
To exercise the right of withdrawal, consult the instructions contained in our RETURNS AND REFUNDS policy
WHO SHOULD I CONTACT IF THE PRODUCT IS DEFECTIVE, DAMAGED OR WRONG?
We are very sorry if you received a defective product and we will help you solve the problem as soon as possible.
The first thing to do when you discover the defect is to contact us at uno.qu4ttrobrand@gmail.com providing us with as many details as possible (order number, which item is defective, what the defect is, etc.).
A Customer Service member will find a solution and respond to your request as soon as possible.
HOW CAN I PAY FOR THE PRODUCTS?
You will find all the information on the PAYMENT METHODS page
HOW CAN I MAKE A RETURN?
You will find all the useful information in our RETURNS AND REFUNDS policy